Cancellation and Refund Policies
Last updated: March 8th, 2024
This Cancellation and Refund Policies are by the terms and conditions stated in the KASH Prepaid Mastercard Cardholder Agreement.
1. Cancellation Policy
Transactions with the KASH account processed in REAL TIME may not be canceled.
2. Refund Policy
If you are entitled to a refund for any reason for goods or services obtained with your KASH card, you accept credits to your KASH account for such refunds. You are not entitled to a check refund unless your KASH account has been closed. The amounts credited to your KASH account for refunds may not be available for up to five (5) business days from when the refund transaction occurs.
Regarding ACH transactions, under certain circumstances, you may receive a full refund if (i) the ACH transaction could not be delivered for reasons not attributable to errors with the transfer data (wrong account number,wrong contact information, wrong routing number, etc.), or (ii) the ACHtransaction could not be completed successfully.
Refunds have the following characteristics:
- Will occur within 24 hours when possible and in no more than seven (7) business days.
- Will be credited using the same channel used to pay for the ACH transaction.
- Will only be paid in US dollars, and amounts will not be adjusted due to changes in the value of the US dollar (for example, if applicable, an exchange rate in international transactions).
When you send money to anyone domestically or internationally[1], we usually use transfer methods that operate in near real-time. You can only cancel a transaction before completion; in that case, the funds will be refunded to your KASH account, but fees may be retained because of the cost of the reversion. After the transaction is completed, we won’t be able to revert the transaction. Suppose The funds cannot be delivered due to errors other than with the transfer data(mobile number, contact information, currency, etc.); in that case, we will refund you within 24 hours when possible and in no more than ten (10) business days.
In some cases, the “Receiver's” accounts limit the amount they can receive or the possibility of receiving money from abroad. Suppose the money you send gets rejected for this reason or related to the “Receiver” payment method issues. In that case, the transaction will expire, and funds will be returned to your KASH account, but fees may be retained because of the cost of the reversion. The expiration of the transaction will take nine (9) days.
You have a right to dispute errors in your transaction. If you have problems canceling a transaction or there is an error, you must contact Leap Financial Inc. within 180 days by calling the number on the back of your Card or +1 844-684-6844 or by visiting the KASH app, or by writing to Leap Financial Inc. – 2900 Southwest 28th Terrace, Suite 202, Coconut Grove, FL33133, USA.
CONTACT US
If you have any questions, please contact us.
LEAP FINANCIAL INC.
3101 SW 22nd AVE,
Miami, FL 33133
For any questions or complaints, contact Leap Financial Inc. by calling +1 844-684-6844 by mail at Southwest 28thTerrace, Suite 202, Coconut Grove, FL 33133, USA.
Cancellation and Refund Policies
Last updated: March 8th, 2024
This Cancellation and Refund Policies are by the terms and conditions stated in the KASH Prepaid Mastercard Cardholder Agreement.
1. Cancellation Policy
Transactions with the KASH account processed in REAL TIME may not be canceled.
2. Refund Policy
If you are entitled to a refund for any reason for goods or services obtained with your KASH card, you accept credits to your KASH account for such refunds. You are not entitled to a check refund unless your KASH account has been closed. The amounts credited to your KASH account for refunds may not be available for up to five (5) business days from when the refund transaction occurs.
Regarding ACH transactions, under certain circumstances, you may receive a full refund if (i) the ACH transaction could not be delivered for reasons not attributable to errors with the transfer data (wrong account number,wrong contact information, wrong routing number, etc.), or (ii) the ACHtransaction could not be completed successfully.
Refunds have the following characteristics:
- Will occur within 24 hours when possible and in no more than seven (7) business days.
- Will be credited using the same channel used to pay for the ACH transaction.
- Will only be paid in US dollars, and amounts will not be adjusted due to changes in the value of the US dollar (for example, if applicable, an exchange rate in international transactions).
When you send money to anyone domestically or internationally[1], we usually use transfer methods that operate in near real-time. You can only cancel a transaction before completion; in that case, the funds will be refunded to your KASH account, but fees may be retained because of the cost of the reversion. After the transaction is completed, we won’t be able to revert the transaction. Suppose The funds cannot be delivered due to errors other than with the transfer data(mobile number, contact information, currency, etc.); in that case, we will refund you within 24 hours when possible and in no more than ten (10) business days.
In some cases, the “Receiver's” accounts limit the amount they can receive or the possibility of receiving money from abroad. Suppose the money you send gets rejected for this reason or related to the “Receiver” payment method issues. In that case, the transaction will expire, and funds will be returned to your KASH account, but fees may be retained because of the cost of the reversion. The expiration of the transaction will take nine (9) days.
You have a right to dispute errors in your transaction. If you have problems canceling a transaction or there is an error, you must contact Leap Financial Inc. within 180 days by calling the number on the back of your Card or +1 844-684-6844 or by visiting the KASH app, or by writing to Leap Financial Inc. – 2900 Southwest 28th Terrace, Suite 202, Coconut Grove, FL33133, USA.
CONTACT US
If you have any questions, please contact us.
LEAP FINANCIAL INC.
3101 SW 22nd AVE,
Miami, FL 33133
For any questions or complaints, contact Leap Financial Inc. by calling +1 844-684-6844 by mail at Southwest 28thTerrace, Suite 202, Coconut Grove, FL 33133, USA.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
For questions or complaints about prepaid account, contact:
New York State Department of Financial Services at (800) 342-3736 or visit www.dfs.ny.gov.
You can also call the Consumer Financial Protection Bureau at 855 411-2372 / 855 729 2372 (TTY/TDD) or visit www.consumerfinance.gov.
KASH is a program of Leap Financial Inc., and it is not a bank. Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to Metropolitan Commercial Bank, anFDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails if specific deposit insurance requirements are met and your card is registered.
See fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
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